Purchasing from our Online Store
We want you to be 100% happy with Snazzy Baby Products. If you are not happy with your purchase we will cheerfully refund your money. Snazzy Baby products are guaranteed to be free from defects in workmanship for 365 days after purchase. Please retain your purchase receipt.
- You need to send your product back within 14 days.
- You will pay for the return postage. The original postage is not refundable, however in the unlikely event your purchase is faulty, we will refund your postage and replace the faulty product.
- The goods must be in their original packaging, clean and undamaged. The posting package must protect the goods as the original packaging did when being shipped to you.
- Please advise us before returning your purchase.
- Your credit card or Paypal will be refunded once the goods arrive at Snazzy Baby.
Shipping
Your order will normally be dispatched within 48 hours of Snazzy Baby receiving it. Post throughout Australia usually takes 2-4 days and for overseas orders, please allow 5-12 days. Please contact us if you have not received your order within these times.
We use Australia Post for local and international deliveries and while we have very few problems with postal services, you should be advised we do not cover the loss of packages in the mail. If you would prefer to use an international courier service or insure your package, please contact Snazzy Baby for a quote.
Purchasing from a Retail Store
If for any reason you are dissatisfied with your Snazzy Baby product, please contact Snazzy Baby, so that we may address your questions or concerns.
Staying Ahead of Compliance Legislation
Dear Snazzy Baby Customer,
As many of you know there is a new law, primarily conceived to protect children, that has created a stringent set of guidelines relating to products used for children under age 12. The law is very complex, and untangling it and understanding it in layman’s terms is daunting. The new legislation is on all children products and in many categories.
I want to assure you that we have been aware of the intentions of this new legislation for some time. One of the requirements of the new law involves limits on the levels of Lead and Phthalates in children products. Last year I decided to be proactive and to start the tests that the law requires before it became necessary in order to give us peace of mind. I wanted to be sure we were already making Snazzy Baby products that were within these guidelines. We tested our products for the Lead and Phthalates and all our products were well below the guidelines issued by the government.
We want you to know that we are in compliance with the CPSC for our products for 2009 customers. I want you to know that we at Snazzy Baby take the safety and well-being of children very seriously.
For years we have worked hard to produce products for children that are useful and unique for the Mums of Today. But most importantly is our commitment to only offer to the market place the highest standards of quality and safety in our products.
You can register your Snazzy Baby product online by clicking here and we will notify you with any future updates.
